I am looking for someone who can justify the £14 premium cancellation fee, Revolut charges it’s customers since 12/12/2017. I have been in contact with a representative from the support team who has only been able to provide me with the following response, and i quote;
‘Daniel, I am afraid that none of our managers will provide any justification for the cancellation fee, it is simply our policy which you have agreed.’
From my perspective this is either a lazy response, in order to get rid of me, or pure incompetence sheltered by ignorance. I have also requested to be put into contact with someone who can be able to provide me with this justification, albeit my request has been ignored, and no replied given.
I understand i have agreed to this when applying to Premium, although that doesn’t justify it in any way. This fee puts me in a position where it makes me reconsider ever applying for premium again.
I want you guys to consider, that if there were no cancellation fee - i was more than happy to apply again in the future for a longer term. I’m also looking to hear feedback from the community on what they think about this matter.
I don’t want to post the whole conversation here, but I am able to provide it by request.
Thanks in advance.