This is getting ridiculous, and it is not just customers that are not being given information, but support staff too.
While speaking to an agent on live chat about another issue I got this response. No ideas what emargo period they would be talking about.
‘I cannot share those details for now, due to the embargo period.’
After escalating to a manager, I got the followimg response. This was 2 weeks ago and still no updates on the website or anywhere. Likewise I didnt get an email Android notifications that was supposed to have beem sent out. I have checked all spam folders etc.
‘Thank you for the suggestion, I will pass it to our relevant team of course. We were informed about December as well, however, we do not have any update on this yet, so you are right, we will need to change this information now.’