Premium Account - No live support since yesterday

Hi,
Live support is not answering since yesterday. Any reasons ? Bought the premium account. It says 24/7 support !

Hmm I have written you a private message to look into this!

Why did I have to go via FB messenger? Is there no one on Revolut support ?

Really sorry for the delay you’ve faced. We are doing everything possible to minimise on wait time and get back to users asap. We appreciate your patience!