Preauthorisation amount disappeared


#1

I applied to buy a ticket online using this card. The agent got preauthorisation for ticket amount. The ticket was declined and the preauthorisation never was used. The amount is missing from my account.


#2

I guess the payment is still pending? It’s going to be reverted automatically. You could learn more about pending payments in the Help Center or search this forum ;-).


#3

Hi there. Could you please get in touch with our in-app support team with some more details?