Pre-sales query about virtual cards and permissible transactions


#1

Amazing that Revolut doesn’t like providing a direct means of contact for pre-sales queries, so I’m hoping someone here might know the answer to my query:

I need to make a purchase by phone for a subscription from a business in the US (I’m in the UK). Before I go loading money on to a virtual USD card, I want to check that i) the virtual card will have all of the informational details that a physical card would have (name, 16-digit number, expiry date and CVV number), and ii) that I can the card transactions by phone. Sounds simple enough, but I don’t want to take anything for granted.


#2

Hey @SparkyBandit :slight_smile:

Pre-sales? Weird term for this kind of business :stuck_out_tongue_winking_eye:.
Anyway, :r: answers all pre-sales concerns through their social media, particularly through Twitter:

Yes, it does.

Apart from the fact that over-the-phone transactions are usually unrecommended, there should be no problem with that, as long as the merchant accepts prepaid cards :wink:
I have done it one time and it was smooth.


#3

Additionally, you can sign-up for a free account without any monetary sale involved and get in touch directly with the in-app support team :wink:


#4

Thanks - that pretty much answers my question. Over the phone isn’t my preferred method, but I’ll take it over having to post a money order!

When I went to set up the virtual card, Revolut wanted me to deposit £10, so I wanted to check before depositing. I did ask the support bot in the app, but it was totally useless - it didn’t even reply!

I didn’t think to ask on Twitter - I just went to the website, looked through the FAQs, looked for contact details etc. Only the mention of the forum gave any hint of where to get more answers.


#5

Try to type live agent :wink: