Postal code not accepted for sign up



I try to sign up with my Thai address and 10400 postal code but receive error message that I need to fill out all fields - highlighting the postal code field with 10400 entered.

What to do?

Thanks, Anke


Hello @akorves :slight_smile:

Just remove any non-english symbol (accents, foreign characters) and everything will go smooth :smile:


Thanks - but I don’t have any special characters. The error hightlights the postal code field … and 10400 is pretty normal.
Tried it again and again


Hey @akorves :slight_smile:

This is weird. Whenever a character is not accepted, the postal code field gets highlighted. That’s how it works and that’s how it has been discussed in the forums dozens of times :stuck_out_tongue_winking_eye:

Maybe @AndreasK has an idea on this? :slight_smile:


Hi there!

Could you please send via a DM a screenshot of what you see?