Please recheck your credentials

Hello there,

I seem to have trouble verifying my account. Every time I tried to get pass the verification page, before even showing options for me to upload any IDs , I get the message: authorisation failed, please re-check your credentials.

I am very frustrated right now, could someone please help.

Same here. I’ve put 10 euros. I want to activate my card but need to confirm if and got same error as you

Hey. Did you try to contact our in-app support team?

Contacted in-app help support and finally got it sorted. They said there is indeed something wrong with their automatic verification system, but they could help you verify manually.

Yes I have. Got it sorted! Cheers!

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Super! Glad to hear that.