Please Help. My account is currently blocked


#1

Hi.
I’m a new user and earlier today I just topped-up with £150 pounds which was fine. When i then tried to transfer it, i got a message saying “Your account is currently blocked for security reasons”. The only option is to chat with support. Before this problem i did manage to topup and send £100 without any issue. Can anyone help me to get my account unblocked?
Thanks


#2

Hi, where are you based? UK?
Are you verified?


#3

Yeah, UK. Also I am verified.


#4

So, I’d suggest just to talk with them using this in-app chat.
If you’re in a hurry- Twitter is the fastest method of contact.

Do not forget to type live agent to pass RITA through. After it you should see approximated time to contact.


#5

ok, I’ll give it a go. Thanks.


#6