Please Help. My account is currently blocked


I’m a new user and earlier today I just topped-up with £150 pounds which was fine. When i then tried to transfer it, i got a message saying “Your account is currently blocked for security reasons”. The only option is to chat with support. Before this problem i did manage to topup and send £100 without any issue. Can anyone help me to get my account unblocked?


Hi, where are you based? UK?
Are you verified?


Yeah, UK. Also I am verified.


So, I’d suggest just to talk with them using this in-app chat.
If you’re in a hurry- Twitter is the fastest method of contact.

Do not forget to type live agent to pass RITA through. After it you should see approximated time to contact.


ok, I’ll give it a go. Thanks.