Physical card not received - refund?


#1

New user - I ordered a physical card (standard delivery) and it was supposed to arrive on 13th, but until today still no card. The support via chat is not answering. I am about to re-order a new card. Do I have to pay for the re-order again or will I get refund for the first not delivered card?


#2

Hi there. Could you please type “live agent” in the chat so you can reach our in-app support team?