physical card is not received


Hi! One month ago ordered phisical card, but never received it. What to do?


Talk to support. Block the card. And then you might want to order a new one :wink:


thanks for your reply, Frank. Support is too busy now. What card do I have to block if I didn’t receive it?


Go to the cards section. Your ordered card should be there. Is it active? You might want to block it if it never arrived.


no, is not active. only virtual card is active.


Okay then. You are save, no one can use the card in case it “fell off a truck”.