physical card is not received


#1

Hi! One month ago ordered phisical card, but never received it. What to do?


#2

Talk to support. Block the card. And then you might want to order a new one :wink:


#3

thanks for your reply, Frank. Support is too busy now. What card do I have to block if I didn’t receive it?


#4

Go to the cards section. Your ordered card should be there. Is it active? You might want to block it if it never arrived.


#5

no, is not active. only virtual card is active.


#6

Okay then. You are save, no one can use the card in case it “fell off a truck”.