Phone stolen

Hi, my girlfriend’s phone had been stolen, she wants to connect to Revolut on my phone but the verification code is sent to her stolen phone.

Is there a way of getting that code ?

I’ll appreciate any help :slight_smile:

Thanks in advance :slight_smile:

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She can put her replacement SIM temporarily in your phone.

Or

Install the app on your phone. Then tap sth. like “change phone number” on the welcome screen and go from there.

This will only work if you do not also have an account. The same phone number can’t be associated with two accounts.

Thanks for your answer, she doesn’t have her replacement SIM yet and won’t have one for the next days…

I saw that there’s a way to get it via DM (which stands for ? :)) : Stolen phone and card. How do I access account

@anon33247966 ?

There is. Support can provide it to you. Do you have an account? You could contact support this way also. And on Twitter / Facebook.

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I can send you the sms code via DM. Are you able to contact via a DM?

Yes I do
How can we proceed ?

Hi everyone,

I have the same problem, my phone has been stolen and I cannot get replacement sim card as I am currently abroad and need to get access back to my Revolut account. Can anyone assist me in that case, please?

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I am exactly in the same situation. Someone from Revolut please help.

Sorry guys but I thought the main problem, before accessing your account, is to prevent the person who stole your phone to access it and do funny things with it. I have just opened the account, so I may have missed it, but are you seriously telling me there is no fast way to freeze the account because your phone has been stolen ? That’s incredible dangerous !

There are a couple of mechanisms that prevent access.

First, It’s mandatory to secure the phone (PIN, biometrics), not just the app, for the app to work. And critical functionality, like showing a card PIN, setting up a transfer to a new recipient, are secured with the app PIN, and in some instances (depends also on app settings) with a 2FA security code that is sent to your phone or a verified email address. When a phone is stolen, it’s also a good idea to block the SIM card. That way, one can prevent text message security codes being delivered.

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