Phone stolen abroad! **URGENT**


#1

my phone was stolen abroad and I can’t access my account. I really need to login to make a top up as I am running out of money. How can I solve this!? Please help!

P.S. it really sucks you don’t have desktop access! makes no sense! I’m lucky my card was not stolen!


#2

hi if you have noted down the personal account/sort code of your GBP account you can make a bank transfer from your online banking to the account at your name. Same for EUR now. Without the need of a phone.


#3

Suggestion: Revolut should have a way, for example a special email address where an account owner (identified by the email address corresponding to the one registered to the account) could send an email (example something like: WhatIsMyAccount@ revolut.com) and would get as an autoresponse its bank coordinates in all supported currencies to TopUp in case it had lost the phone and hasn’t noted down them somewhere else - or added to the online bank address book - in advance.


#4

also, what would be the emergency procedure to order a new emergency card while travelling if both phone and card are lost ?


#5

Like any other bank, everyone should have the number of your own account somewhere. Phones get lost, broken, without battery, stolen… Can’t rely just on a phone to access your money.
I leave the details in the cloud, so I can check my account number from any computer or phone. Also travel with a backup Revolut card, besides my bank cards. The last thing you need when traveling is to try to get a new card shipped to you as you’re likely moving places, not having a reliable address to receive delayed shipping, etc.

But! Revolut is all about evolution, so if they make it even easier to access things without a phone and abroad, awesome.