Phone lost when abroad


#1

Hey, I lost my phone whilst abroad on Friday - I then tried to link my Revolut card using a friends phone and it didn’t work.

What can I do?


#2

Hi,

You can’t link your existing card on someone else’s account.

You need to login on another phone, using your existing phone number, and your verification code. So:

  • If you have a way to get a new sim card, then you should be able to install Revolut on any phone and get the verification code.
  • If you can’t do that, contact someone on twitter or @AndreasK here who should be able to help you :slight_smile:

#3

Hey,

I won’t be able to get a new sim card/phone for at least a week.

@AndreasK - what do you recommend?

Thanks.


#4

Contact them on Facebook or Twitter. You can login with an android emulator such as Nox App Player, to freeze your cards.


#5

Hi there. Do you have access to any other supported device? We can help you out for sure:)