Phone broken, no access to my account


#1

Hello,

I have broke my phone last week and so cannot log into my Revolut account.
I need to see my balance and pay my rent aswell really soon.
Can someone help me pleeeeease ? It’s really urgent :slight_smile:


#2

Can you borrow someone’s phone and download the app temporarily there?


#3

The only persons I can take their phones, they already have Revolut on it with their account…


#4

This only person could log out and let you log in :wink:

If you switch the SIM also, you will be able to get the security code. Or you could use another old phone to receive the text.


#5

Can I receive the code they ask to log in on another phone ?


#6

Phone yes, number no. Simply pop your SIM card into another phone, install the application and you should be good to go.


#7

Hi there. You can access your account on another device by logging in with the phone number linked to your account. Once you get to the 6 digit code screen, wait 2 minutes to get to support chat. An agent will be able to provide you with the code to log in.

Let me know if you need any help.