Phone broken, how to access revolut account


#1

Hi,

My phone has broken and I cannot access the app or top up my card.
I’ve read you can do it without the app but how?

Thanks,

Claire


#2

Topping up via bank transfer still works.


#3

how though without a phone?


#4

Well, sending money to a Revolut account works like any bank transfer – without having access to the receiver’s mobile banking. One would need the account details, of course. Maybe you could look them up on a bank statement from an earlier transfer?


#5

I can help you :slight_smile: Drop me a direct message please!


#6

Hi Andreas. Just one small point. How do I contact you directly


#7

Tap on his name, then a message button appears.


#8

HI Frank, Maybe its because i’m a newbie or just not got the head for it but when i tap on his name/profile picture just get a nice screen of info about Andreas himself


#9

Hey @stuchm :slight_smile:slight_smile:

As you’re a new user, you’ll see the button to message @AndreasK within 24 hours. In the meanwhile, only him can start a conversation :wink:


#10

Just found a solution guys. You just need to install BlueStacks on your computer :slight_smile:


#11

Many thanks. Put a separate item on the forum to see if i can attract some support attention


#12

HI @Omagad - :thinking: can you expand please.


#13

BlueStacks is a free windows application. You just have to download it. When it’s ready and install, you need to connect to a Google account ( @gmail.com ) and download Revolut App on it. Enter your phone Number and you’ll receive a Revolut security code on your phone ( YES you have to do this before losing your phone :smiley: ). And after that, you can access and manage your Revolut account like on your phone! You can reboot your computer and they’ll only ask for your 4 digital number when you want to access the virtual Revolut App


#14

Thanks @Omagad, Done. Works a treat. Much appreciated advise.:heart_eyes::star:


#15

Hi Omagod,

I tried to do this but when I downloaded Bluestacks and went to set it up (adding my gmail to it) it just went to a continuous loading screen when clicked on sinc with apps.
do you know how I can access it?
thanks,
claire


#16

done it woooo don’t worry,

thanks so much for advice


#17