Pending Verification


Cant verify my account @AndreasK Can you help with this. In app chat never respond.
Sorry to say that but its terrifically unresponsive.


Hi there.

Thank you for contacting us.

What’s the issue?


Hi Andreas,

Thanks for getting in touch.
Looks like there is a bug for Android phones as I cannot verify my identity using the Driving license.
But works like a charm in the iPhone.



Hmm strange! We’ll have a look.


@AndreasK i’m trying as well to verify my account, tried unsuccessfully 3x , the first 2x I got an answer saying that they couldn’t verify because of the quality of my photos, but now it’s just saying “Pending verification” for the last 7h… I will need to use the card early february, so i’m kinda stuck… Can you help me, please?



I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

closed #7