Pending Verification


#1

Cant verify my account @AndreasK Can you help with this. In app chat never respond.
Sorry to say that but its terrifically unresponsive.


#2

Hi there.

Thank you for contacting us.

What’s the issue?


#3

Hi Andreas,

Thanks for getting in touch.
Looks like there is a bug for Android phones as I cannot verify my identity using the Driving license.
But works like a charm in the iPhone.

Regards
Phlp


#4

Hmm strange! We’ll have a look.


#5

@AndreasK i’m trying as well to verify my account, tried unsuccessfully 3x , the first 2x I got an answer saying that they couldn’t verify because of the quality of my photos, but now it’s just saying “Pending verification” for the last 7h… I will need to use the card early february, so i’m kinda stuck… Can you help me, please?


#6

Hiya!

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#7