Pending Verification for Months


Hi there.

I keep receiving emails to verify my account, but the app is stuck in verification for months and support are unresponsive. Can anyone assist please?



Hey @hus005 :slight_smile:

The process gets stuck sometimes :wink:
Check if any of these steps is useful:


Hi Juliopp,

Thanks for the suggestion. I canโ€™t do anything else within the app as itโ€™s blocked, but I will try to tag the mods in this chat and see if it helps!

@AndreasK @jessicaszabla are you able to assist?

Thank you!


It looks like weโ€™ve managed to get in touch with you & finally the issue has been solved.

closed #5
archived #6