Pending Verification for Months


Hi there.

I keep receiving emails to verify my account, but the app is stuck in verification for months and support are unresponsive. Can anyone assist please?



Hey @hus005 :slight_smile:

The process gets stuck sometimes :wink:
Check if any of these steps is useful:


Hi Juliopp,

Thanks for the suggestion. I can’t do anything else within the app as it’s blocked, but I will try to tag the mods in this chat and see if it helps!

@AndreasK @jessicaszabla are you able to assist?

Thank you!


It looks like we’ve managed to get in touch with you & finally the issue has been solved.