Hi everyone 
Sorry to hear that you have been facing some issues with topping-up 
Sometimes, top-ups might be pending for longer than usual, and even get declined if any issues arises. However, we have prepared two FAQs regarding these situations that might come in handy for you 
Hope this helps everyone, and if you need a extra hand, feel free to reach out to our Community under the new created Topic 
Thank you!
Mariana I Community Manager