Pending payment - Not returned


#1

Hi, I attempted to purchase a festival ticket with my revolut card as I am currently abroad, the card was declined for whatever reason, even though there was more than enough balance available. However, the money was still removed from my Revolut account/balance and has been ‘Pending’ for the past 12 days, I read that the money should ‘drop off’ and return to the account within 10 working days but this is not the case, I have tried contacting Revolut via the in app support but have not had a reply, anyone had a similar issue and/or can offer some advice on this topic!
Cheers.


#2

You can also reach support on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp :slight_smile:


#3

@Dannylb We can certainly revert this after the 10 day mark passes. I will write you a private message so we can look into this.


#4

Hi, I have a similar problem - I sent myself money from my Revolut account to my bank account and the receiving back returned the payment because it didn’t accept the currency. I sent the money on the 13th May 2017 and I still haven’t received the returned money. Revolut claims the money was received in my account but in reality, nothing has arrived. I think Revolut has a serious problem in this regard. I have the impression that there isn’t a clear marking of where the money should be returned to in case it needs to be returned and it stays hanging in the air somewhere…please do something about it!


#5

Call your bank and ask them to write a statement that the money has been returned to the sender then contact revolut showing them the statement as proof.


#6

Hi Andrew,
after filing an official claim to the receiver’s bank, and after their
investigation, the bank is claming that the money has never arrived there…

Someone please help.

---------- Původní e-mail ----------
Od: Andrew revolut@discoursemail.com
Komu: mxsx@post.cz
Datum: 25. 6. 2017 12:37:58
Předmět: [Revolut Community ] Pending payment - Not returned
"
Call your bank and ask them to write a statement that the money has been
returned to the sender then contact revolut showing them the statement as
proof.