I received a refund for a purchase I made using Revolut through PayPal.
I cancelled the order a day later and the seller refunded me immediately.
The money still has not come back to my Revolut balance.
I went to live chat support in the Revolut app and despite it being 10AM GMT, the app said “Support is offline”. I checked multiple times during the day and the chat section had the same “Support is offline” message. Eventually (5pm) I got in and the support bot said to type my question or type Live Agent. I eventually got to an agent, who requested evidence that the refund happened. I gave him the PayPal transaction ID and he said this wasn’t enough. Then he requested more details, so using the paperclip attachment I took a photo of the PayPal transaction. Then the app kicked me out. When I logged back in it said “Support is offline” again. About an hour later I got a notification saying “I am closing this support request, please feel free to contact us again…blah blah”.
The support issue was clearly not resolved, so it shouldn’t have been closed.
Also why is support offline during the hours when it should be online?
Can someone help me with this?