payments


#1

For some reason when I try to buy products online, my payments are not authorised, the whole information is correct.


#2

Have you checked the card’s security settings? Are online transactions enabled?


#3

Yes I’ve checked a couple times, yes online transactions are enabled.


#4

Do you see the transaction as being declined in the app? If not, have you double checked the billing address?


#5

I don’t see anything in the app, just on the website, yes I have checked my
billing address.


#6

Could you please drop me a DM with your phone number associated with your account so that I can take a look?


#8

I cannot see any issue with your card. Does the merchant support prepaid cards?


#9

Yes, they support prepaid cards. I don’t get it, all my details are correct
and it still says that my payment was not authorised.