I’m trying to make a purchase online using my Revolut card. The merchant is in China. (I’m in UK)
I loaded the card with more that what was needed.
Item is priced in US dollars, and the total value including shipping is $413. I loaded my card with $430.
When I tried to pay, the transaction was declined due to insufficient funds.
I understand there was a server issue around that time. So I have tried again today and its just the same
WHY IS THIS HAPPENING REVOLUT?
Hi @David425.
As I can see your card payments failed due to insufficient funds.
You need to have sufficient funds in one single balance in order to make a transaction. If you don’t have enough funds in the balance of the local currency, it will default to your next largest balance and so on.
Best,
Andreas K.
You obviously didn’t quite understand.
I HAVE sufficient funds in US dollars. The currency the transaction is in, is also in US dollars.
The payment I’m trying to make is $413, and I have enough ($430) in the dollar account to cover it.
Why do you say I do not have sufficient funds, when clearly I do?
I have money in the Euro’s section on my account too.
I load it in UK pounds, but I never hold UK money. I always transfer it into Euro’s or dollars.
Of course I understand David. I can explain what happened via a direct message as I wouldn’t like to share private information here.
Good afternoon,
I have exactly the same issue here. I have £309 on my card and tried to pay online £170 but the transaction was declined. Please advise.
Kind regards
I am currently having the same problem, and it’s slight going annoying when I can’t purchase anything in the shop with my card. I have over the amount I am looking to spend but yet it is still saying “ insufficient funds please top up”
Can Anyone help?
Hello, i cannot create a new post, i will use this to advise that i’ve the same problem when i try to topup my revolut card with cards linked to curve, i get error message “insufficient funds” despite the cards declared in Curve has found (one is a credit card, the other one is a visa prepaid with a good balance). Can you check and advise me where is the problem?
This is a user community no Revolut support here. So no one here will be able to check this for you. Please contact Revolut support and/or Curve support.
Did you try to top-up directly, without Curve? This would be my first step trying to verify where it fails.
Hi there, I also have sufficient funds on my card but my transaction is failing due to insufficient funds. Please help!
Are you trying to pay with the good currency ? For ex : not trying to pay a 20$ bill with having 3$ balance + 27€ for exemple