Payment reference for SEPA

I’m hoping to receive a refund from a company, paid for by SEPA from my local EUR account.

They requested a reference number for the transfer, but I only see a reference number for Swift deposits (which I believe could be charged for) and not under the ‘Local’ header for SEPA transfers.

Is there any particular reason for this and how might I obtain a reference for a SEPA transfer?

Hi there.

Transfers to your Local EUR account do not require reference number as it’s a personal IBAN and not a transfer to our pooled account where the reference number is required.