I have made an online payment yesterday but the marchant has nothing.
I have try to contact the support since 10am but no news.
I really need you to cancel the payment because the money is blocked.
The transaction is still pending merchant’s confirmation or reversal. If the merchant doesn’t revert the transaction explicitly, it will be reverted automatically in 7 days. You can expedite the reversal by getting the merchant to send us an email authorising us to reject the payment, along with the authorisation codes.