Payment pending


#1

Hi,
I have made an online payment yesterday but the marchant has nothing.
I have try to contact the support since 10am but no news.
I really need you to cancel the payment because the money is blocked.
Thank you


#2

Hi @Yobm,

The transaction is still pending merchant’s confirmation or reversal. If the merchant doesn’t revert the transaction explicitly, it will be reverted automatically in 7 days. You can expedite the reversal by getting the merchant to send us an email authorising us to reject the payment, along with the authorisation codes.