Payment pending IBAN


#1

I send 2 payments (IBAN) and they are both pending.
I talked to the support by app on 8-1-18 and Patryk told me that I had exceeded the limit and he said that he was going to the escalate my case.
24 hours later I had no answer, is this waiting time normal?
Thanks from Portugal.


#2

Hi there.

Thank you for contacting us.

Unfortunately, due to high demand for our support team there’s a delay in getting back to our users. However, a member of our support team will get back to you as soon possible.

In regards you pending transfer, please note that the pending transfer to your Revolut account will be automatically be assigned to your account, once you have increased your annual top up limits. In order to increase your annual top-up limits, you’ll need to provide official documents showing the transactions that generated the funds used to top up your Revolut account, along with a copy of a bank statement showing the funds entering/leaving a personal bank account in your name.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#3

I already have the money in my revolut account.
Thanks.


#4

It was the first time I needed your support, I was worried about the waiting time,
but now I see that it’s all solved.
Thanks from portugal :slight_smile: