Payment not showing


#1

Hi there, has anyone else experienced problems with the transactions shown on the app? I have made an online payment last week, the money were take from my account but the transaction itself it is not showing. Is it a problem with Revolut???


#2

Hi there. Are you using the latest version of the app? Are checking the right currency?


#3

Hi Andreas,

Thank you for your email.

Yes, I have 4.14.1 and I am checking the righ currency. As you can see, I have made a top up and then paid online. The remaining balance in my account is 8.95chf but cannot see the last transaction.

Any idea why this happens?

Thanks,

Camelia

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#4

Can. you try force closing the app (Open up app switcher, swipe ‘away’/out the app, and then re-open the app)?


#5

Log out and log back in the app.


#6

Just did that. Still not seeing the payment.

Regards,

Camelia

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#7

Could you please send me a direct message so that I can take a closer look at what’s going?