Payment not accepted while paying online but issued on acoount

1

Hello everyone,

I have an issue with paying online with my Revolut Visa card.

I wanted to purchase a bus ticket on a Canadian site (I live in France) - Limocar, but once I got at the payment page and filled card informations the card wasn’t accepted, according to the site, yet my Revolut account was issued but i didn’t get any tickets :confused:

And yeah sure, I tried a second time, so now I have paid for two tickets and I haven’t got nothing.

Can someone explain me this issue ? Will I get a refund or should I contact Limocar ?

Thanks everyone.

2

Look into Payment’s status. As long as it is “Pending” it can be reverted automatically (within 5 days in standard). If it is “Completed”- you can make a complaint.
One or another I would contact Limocar and ask about this particular payment in their systems.

2 Likes
3

Additionally to what redi already wrote I would also contact the company and enquire about the status of the order, respectively double order.

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4

Right it still appears as pending…

Limocar said that the payments haven’t been taken into account, and will appear soon back in my account.

Thx