Payment didn't go through yet money was taken


#1

Hello,

I recently bought something online (from this website https://www.audiomusica.com.pe ) and the payment was declied, yet the money was taken from my card.

My analytics are not working well, everything is at 0, so i really cant check if the transaction is pending or complete.

I have tried to log out and in aain, also reinstalling the app. Nothing worked.

I paid in dollars but I believe i was charged in Peruvian Soles (not one of Revolut’s currencies)

Can you help me please?

Thanks!!


#2

Hey @manelbdacosta :slight_smile:

If the transaction failed it should be reverted within 7 working days (although it might take much less sometimes, around 2-6 hours) :wink:


#3

Thank you Juliopp!! :slight_smile: