overdue transfer to personal IBAN


#1

Hi,

My revolut transfer to my personal IBAN is overdue and I have no idea how to get help, therefore I’m opening this community thread

On 8th May 2017 18:44 GMT+2, I ordered the transfer of 14K RON to my IBAN, from my Revolut EUR account (3,081.12EUR was debited from Revolut at the time of the order).

Today (7 days since I ordered the transfer) I checked with my bank and there’s no track of such payment in their records
My bank asked me to provide a proof of payment so they could further investigate

Then I asked revolut support chat to provide the proof and I’ve still got no answer from them

Previously I have transferred even larger amounts to the same IBAN and it never took more than 5 work days for the money to arrive in my IBAN

Can I get an update please?

Thanks,


#2

Salut! Un transfer poate dura pana la 10 zile. Iti recomand sa mai astepti sau sa ii contactezi pe Twitter (@RevolutApp), aici raspund cel mai repede :slight_smile: Poti si pe Facebook: https://facebook.com/revolutapp


#3

Ceau! Am incercat pe fb, inca nu mi-au raspuns acolo… intre timp au raspuns prin aplicatie si suntem in curs de solutionare…


#4

Ma bucur :smiley: Ei incearca din greu sa micsoreze timpul de asteptare din cate am vazut


#5

Ai reusit sa primesti banii in contul de lei? Pana acum eu am transferat doar eur in contul din Romania si banii ajung in 2 zile.

Ce comisioane ati avut cu bancile corespondente?


#6

Am incasat in urmatoarea zi dupa ce am vorbit cu support-ul. Comision 0 la ING.