bonjour
j’ai ouvert un compte mais je n’arrive pas eu de confirmation est ce normal.
merci
Hi @gargantua. You have created an account, but you will need to verify. 
An agent has contacted you via chat about this, please respond at your earliest convenience.
hi, i send you picture of my face and paper identity, what else i dont understant
Via in-app chat, please send a photo of your face holding your passport/ID card/residence permit next to your face.