Order card error


#1

Hi,
I have an error when I try to order a card, something like
'We are sorry, an error occured, please try later"
What can I do ?


#2

Hey squady, please contact support via the in app chat. Type “live agent” to get a hold of a customer service representative.


#3

Got same message. Any suggestions on what to do? Chats not available on the weekend? Trying to get a physical card with the promotion.


#4

Ok, thanks for the answer.
Chat seems very busy at this time :frowning:


#5

Same error here. I can’t get my card… :hushed:


#6

This error appears only with free promo cards. Just went to premium and ordered premium card without problems :frowning: Seems bug or overload.


#7

I am receiving the same error. Since the last day to receive the free Revolut card, I would suggest that you would go through this bug.
Thank you


#8

Hi !
Same problem here.
I can’t order my free card (during the promotion). I’ve put 20€ on my account to be sure it’s ok, but still not working.


#9

Same error ‘try later’ for me. I cannot ordered my free card…


#10

Guys, please contact in app chat if you have a problem. With the promotion going on there is a little more waiting time. But they will be able to help you :slight_smile:


#11

No live agent able in app chat… Too busy. I will try later.


#12

Dear Henrik, no agent is available to assist.

So, I am sure the servers are overloaded. Hope it can be fixed.


#13

Problem solved here.


#14