We’re sorry for the inconvenience caused - can you recall if you got an error message when you tried to submit the payment?
Your payment could have been refused for a number of reasons. For example, since this is a phone bill, perhaps the company doesn’t accept prepaid cards, or maybe they were expecting you to set up a direct debit, which is currently not supported by Revolut.
At the moment, our records show this transaction as ‘Pending’. A pending transaction is a payment which has been authorised but is still awaiting the merchant’s confirmation or reversal. The amount won’t be available on your balance until the merchant either cancels the payment or 10 working days have passed and the money hasn’t been claimed. After this time, your balance should be adjusted automatically. This is the reason why you’re not able to access your funds. They are being held in holding account while the transaction settles. As soon as the process ends, your funds will be reverted back to your Revolut account.
So to answer your questions, the next step in the payment process is the transaction settlement, after which the funds will go back into your Revolut account. Regarding cancellation, you can choose to contact your bank directly and explain that the transaction did not go through.
Alternatively, you can always reach out to our support team via our built-in chat and someone will jump in to help.
Thank you for your support and understanding and again, apologies for the inconvenience