One Week Without Premium Support and Now Account Blocked. That's Really Beyond Banking =/

It worked for now JessicaZ, but I want a full refund back. The support is not working anymore for Premium (trying right now, 25 min waiting). This has been a real nightmare in fact. Could you please arrange the account refund or should I contact external help?

The refund idea is bellow written:
“However, we’re able to revert the cash deposit back to the same back to any UK bank account, as this cash deposit was made in the UK.”

Thank you in advance.