One week delay in verification of source of funds; Support not answering


#1

I have submitted the verification for source of funds one week ago.
I need to use the app and I also have a pending transaction of 500 pounds that won’t go through without the verification.
Support is not answering at all.
@AndreasK


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3