On Android, clicking on notifications opens the splash screen and gets stuck there


#1

Steps to reproduce:

  1. Enable fingerprint authentication on you Android.
  2. Ask someone to send you money.
  3. Touch the notification

Expected result:
4. It should open the app and focus on the last transaction.

Current result:
4. It gets stuck on the Splash screen and nothing happens.


#2

I get this, too.

Any notifications freezes the app, regardless of the app running already or not.


#3

Same here, but I don’t have fingerprint auth enabled, just the pin login. Every single time there a notification and I click on it, the app gets stuck on the splash screen and I have to close and restart it.


#4

I experience exactly the same issue, and I don’t have fingerprint authentication enabled.


#5

Same for me and when the notification is not concerning a transaction but an announcement, there is no way to see what this announcement was about :frowning:
I’m using the Android version of Revolut


#6

Same for me. I have an announcement pop up on my phone but cannot see the full message. If I click on it, it takes me to Revolut but there is no evidence of the message, so no idea what it says.


#7

If you go into the support chat you can see all notifications there.


#8

The support chat shows only the chat I’ve had with the Revolut support team but none of the announcement.


#9

Same here, the app always gets stuck when I try to see where I spent money from the notification. Same with logging in.


#10

Same, app doesn’t get stuck but when clicking on a notification message, takes me to login, after login then nowhere to find message, not shown in support chat. Android Samsung S6 latest os.


#11

really frustrating… sometimes I have to leave the app, others use the PIN for it to work.

got a push notification this morning and lost it cause the app got stuck on the splash


#13

Same thing here guys, exactly as you all mentioned before.


#14

Yes, same thing as well.


#15

Yep, getting this on Marshmallow. Latest version of the app.

You actually don’t have to touch the notification to go to the app, just clicking on the app itself after getting a notification will cause it too.


#16

Also have this problem. Really annoying because there’s no way of restoring the notification :confused:


#17

Bump, still happening on Android 5.1/CM12, latest Android (not tested on beta)


#18
Summary

@joshua