Old card, new account

Hi there,

I’ve had an old revolut card which I want to link to my new phone number, how can I do this as the Rita Chat is not working. And the app keeps saying my card is unabled to be linked.

Any help is appreciated! :slight_smile:

You need to log in with your old phone number. Then you can change the phone number associated with your account.

Let me know if you need help.

Hi @AndreasK

I have got a similar problem: I changed my phone (but not the phone number) and cannot authenticate my account on the new phone. Yesterday I asked help via chat but it did not helped, and the agent advised my to contact another agent next day, but now I cannot even send messages via chat, because the chat is blank and does not send my messages.
My problem with the app is that I still receive the same pages -> Enter phone number -> Lost access to your number? Secure your phone number -> I receive the mail -> Enter my passcode and it did not pass. It is going in the circle, I tried at least 3 times yesterday.

Could you please support? Thank you
Best regards
Betti