Obtaining statement in pdf format


#1

I can share a statement via Gmail using a csv format but not a pdf. The app produces a viewable pdf but when I want to save it it comes up with printing options and then sometimes freezes.


#2

Hi @Spainrich,

Let me say that this is not a bug. You can download a pdf file and then from your phone you can send it via email. However, from the app you can only send a statement via email in CSV format.


#3

Hi Andreas,

I choose the pdf option and the statement appears OK. But when I hit the
’save as pdf’ option nothing is saved to my DOWNLOADS or my FILES folder.
Is it being stored somewhere Else?

Cheers


#4

Yes, unfortunately, this is a bug, which we are aware and working on it.


#5

AndreasK did you manage to sort out the bug with the statements?

Thanks


#6

It works for me. After you prepare pdf file, first you enable internal storage (use 3 dots from top corner), then you switch the file save location between Google Drive and the internal storage of your phone. After that the “Save” button should become active.


#7

I still can’t save the statement pdf file. When I pick “save to pdf”, the app looks for printers. If I pick green icon with pdf symbol, the app says something like " first assign documents/settings/installed programs". I’m on android 5 by the way.