Not receiving 6 digit code to access revolut on new phone


#1

Hi,

I have recently changed my phone. I am not receiving the 6 digit code either by text or call. In-app chat support is also not working. Send button is greyed out.
I have updated my phone, updated revolut app, cleared cache, reinstalled revolut app, but still nothing seems to work. Please help


#2

What did you change? Cellphone or phone number?


#3

I have changed my cellphone.


#4

Which one button is greyed? In chat window? This one?


Try to tap it even though…


#5

Yes. That button. Tried pressing. But nothing is happening


#6

How about “enter” on keyboard? Have you tapped it? Doesn’t work too?


#7

When i press enter, cursor goes to the next line


#8

So I think that’s the time for our local Panoramix :wink: @AndreasK can you start doing your magic?


#9

@AndreasK would really appreciate your help. @redi thank you for trying to help

I would like to add that i am on current version of the app , 4.16.0
Also, i am using samsung s8


#10

Which Android version?


#11

Android 8.0.0 that is also updated to latest version available for this handset


#12

Maybe that’s the source of problem…
Mine is 7.0 (app 4.15.2)


#13

It will be very surprising that revolut app wont work with latest android version as they have recently updated the app to version 4.16.0 (after android 8).
Also, when I am trying to get in touch with customer support from my husband’s revolut account, they want me to update to latest android and app version


#14

Where are you based?