Since the UK is still in the Brexit transition period, and passporting is still in place, I expected to be able to change my address from the UK to the EU, albeit that this would involve transitioning to the Lithuanian entity.
After all, it seems that all 250,000 or so Irish users are having their accounts automatically moved to Lithuania this month. And non-EEA customers were also to be moved automatically (see this thread).
And the in-app FAQ still says that ‘If you are an EEA resident, you can change the address within EEA countries in the app’ - and the UK is still in the EEA this month.
However via Chat I’ve been advised that this isn’t possible, and that I’ll need to close my existing account and reopen another, which would be far more disruptive. If we were in January 2021 I could understand this, but it seems unlikely now.
Is this really the case, or are the help team accessing next year’s rules?