Non responsive support for top up verification


#1

Good afternoon. This will be the third time I’ve uploaded documents via your verification process. I have a sum of money pending to be paid into my Revolut account, the delay in this process has caused me to stray into my overdraft with my other accounts incurring charges. Quite frankly the lack of communication is unacceptable. If this matter isn’t resolved in the next 24 hours I would like to be provided with a formal complaints procedure. Further to this post I will have no choice but to seek advice from the financial Omburdsman and will withdraw any further business with Revolute. Terrible customer service


#2

Hi there.

Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#3