Nobody is responding on the chat for over 2 days. I have premium.

Why is nobody responding to me?

I was speaking to someone and then she said that she would escalate it to the relevant team (about increasing my limits as I’m due to receive a very large Euro payment), but since then nobody has helped me. I have been trying to resolve this since the 4th Feb, but nobody is replying on chat. There is also no phone number to ring for help?

At this time I am close to doing a charge back for the amount paid for Premium and closing the account.

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

Hi Andreas
Thanks very much!

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