Nobody is responding on the chat for over 2 days. I have premium.


#1

Why is nobody responding to me?

I was speaking to someone and then she said that she would escalate it to the relevant team (about increasing my limits as I’m due to receive a very large Euro payment), but since then nobody has helped me. I have been trying to resolve this since the 4th Feb, but nobody is replying on chat. There is also no phone number to ring for help?

At this time I am close to doing a charge back for the amount paid for Premium and closing the account.


#2

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#3

Hi Andreas
Thanks very much!