No Verification


Hi - i created an account about 8 hours ago. I saw online that verification usually only takes 10 minutes, but I still haven’t heard anything.

I spoke to someone on support, who said they were escalating the issue 4 hours ago, but still not heard back.

I have a card, which I’d like to activate before travelling on Sunday. Would this be possible?



I’m from the U.K. and signed up for the account a week or so ago.

My application has never asked for me to verify myself, on the verification and limits page there isn’t an option to upload anything.

Any ideas as I’m travelling to the US on the 14th


Hi @marsupial. An agent has contacted you via chat, please respond at your earliest convenience.

@LEE2, we’ve responded and resolved your query. If you need further assistance don’t hesitate to contact us.