No verification option


#1

Hello, I have been hours already trying to upload my documents but the option is not visible anymore. Wrote support for help but they are not answering. I just want to upload my Visa and apparently there is no way


#2

Hello @Zephki :slight_smile:

If you already uploaded your documents, and/or the chat is unresponsive, it’s highly likely that you’re in a virtual queue waiting for an agent to be assigned to you.

However, if you feel this is not the case, you can try typing “Resolved” in the chat to reset it.


#3

Thats the issue, I cant find the option where to to upload the document and verify my account. I want to upload it and I cant


#4

You can upload documents in the chat itself.