No verification code on bank statement


#1

Hi,

I signed up for Revolut this week and made my first couple of payments with Android pay.

I wanted to make a bigger payment so decided to link my debit card.

I’m now locked out of my account and am supposed to enter a verification code from my previous transactions to get back in.

The issue is that none of my previous transactions have any kind of verification code at all.

I contacted support through the app and was told my conversation would be escalated. That was at 11am and I heard nothing since.

What can I do here? I seem to be completely blocked out with no way back in.

Thanks!

(Screenshot of my support chat. This is unacceptable in my opinion. I can’t actually view the upload myself so God knows if it’s worked!)

Screenshot_20171216-153730|250x500


#2

Hey @MikeLaserbeam :slight_smile:

The screenshot was not properly uploaded for some reason :frowning:

If you happen to have a Twitter account, messaging :r: through there usually does the trick :wink:
:bird: https://twitter.com/Revolutapp


#3

If your bank does not provide you with a complete payee identification, you should request it. I had a similar problem with Czech Hellobank.


#4

#5