NO SUPPORT - please help

I have been dealing with a problem for two months now. I either get Rita or no answer at all on the chat.
Please help me!
Back in November I noticed a transaction which I did not do. Reported it and was told to avoid ATMs, that revolut was aware of issue and I was gonna get a refund. Tried to follow up several times and not response.
I need someone to look into this

Hi there. As I can see an agent responded to your in-app message.

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I am getting no response at all
I have used the chat last month no problem.
Is there any other way to contact support? I don’t even know why the chat is not working

Could you please send me a direct message?