No support on limit increase


#1

Where is support? Been left dead waiting for limit increase.


#2

Same. I’ve been waiting for a response for 3 days now


#3

Exchange rate continues to move against me. This is getting seriously expensive.


#4

I am waiting for 8th day! Uploaded many documents and nothing!
Really 24/7 premium support


#5

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#6

Hello Andreas!
I have the same issue with the limit increase. I have uploaded all the necesaary document and have not got a reply already a week. Could you pleas escalate my case as well?
Thank you!
Alex


#7

Hey! Your query has been already escalated.


#8

Ok, thanks! Waiting for resolution!


#9

I’ve uploaded my payslips today, thinking it would take up to 24h to have my limit increased. I am getting extremely worried right now since I need it for my salary to come through and the support team has stopped answering my questions…


#10

I have been having the same issue. Got limit increased request more than 10 days ago and been ignored. Please escalate


#11

Also waiting 8th - no response!
Can you pls escalate- it says orocessed within 24h!


#12

Hi, I haven’t had any response so far. Isn’t there just an email adress can send the relevant proof to? Would be way easier. I have the documents but none of the agents have been in touch with me yet…


#13

Hi there, I’ve escalated the cases to the relevant team and they should contact you via chat shortly.

@Ezz Your limits have already been increased. :slight_smile:


#14

Hi,
I have the same issue.
I sent all the documents few days ago and absolutely no reply at all.
Even the assistance is not responding.
Totally unacceptable.
Any help as well please…


#15

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#16