No support, holding back funds


My messages in the support chat have been ignored for the last 3 days, and Revolut is holding back a substantial amount money from my account. What is going on? I am a premium user and should have 24/7 support


Oh no that’s bad! I’m extremely sorry to hear that.

Please let me forward your chat to compliance team!


Hi Andreas, thanks for answering my post. Someone got back to me now on chat, but not explaining what happened over the last 3 days. It’s such an unprofessional service, I honestly feel like I was missold a service as the premium membership clearly includes 24/7 chat support. Really bad.


I cannot apologise enough. Definitely not the kind of service we strive to provide :no_mouth: I will investigate what has happened and I’ll let you know.