No Support for last48 hours from app


I am premium user and still no one is answering chat for last 2 days
incoming transfer is blocked due to topup limit so I provided extra documents to increase the limit but nothing on that front!!


I’m having a similar issue. Please someone respond to the support ASAP!


Hi there.

As I can see your queries have been escalated to our compliance team. Support team wont be able to see any further in-app messages as your chats have moved to compliance queue.

Please apologies for any inconvenience caused. A member of our compliance team will contact you via in-app chat as soon as possible.


Andreas K.


Hi there
I have the same issue I need my top up limit increased I have submitted documention but no response to my questions if any more information is required or timing. Why put Verification takes 24 hours if this is not possible? Setting the correct expectations to start with would help solve this issue in my opinion.


Hi @Jules999999. Please let me have a look.


Thanks much appreciated


Same here. Please REPLY on live chat!!!


Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.