No service in the live chat


#1

I bought tickets online, but something went wrong. Now the company needs more information about the payment. However, the live agent is not responding. I am already waiting for 3 days. I need information about the payment which i cannot find in the app as it only says ‘pending’. How can I reach someone that can hell me???


#2

Hey @YLommers :slight_smile:

Try typing Resolved and then typing live agent :wink:


#3

Hi, I already tried that multiple times. Thanks though


#4

It seems like these keywords have been disabled now


#5

Not a good sign :face_with_raised_eyebrow:. …Don’t want to sound too concerned but support seems to have fallen off a cliff edge right now.


#6

Yeah it concerns a lot of moneh for me and there is no wear or one who i have been able to get in touch with. The phone number is only to block the card😑


#7


#8

very interesting @Juliopp, I’ve tried 3 times to terminate a chat today with no success… I guess not even Rita wants to talk with me


#9

However, a live agent is still missing…


#10

I’ve been waiting 5 days for a response to an account limit increase, finally got a response today at 18:00 asking for the documents I’d already sent.

Argued for a bit as to whether I had sent them and then was told it was a ‘security check’ and they had the documents all along despite saying they didn’t.

Now the guy has disappeared and no-one is responding despite trying the above tricks.

Glad it’s not just me that thinks support is a lot worse than it used to be. Revolut, sort it out!


#11

Hi Flamingo44, may I ask where you sent these documents? They asked me for a couple of docs (but they did while I had been waiting for 4 hours) and wasn’t able to reply to the agent right back. Obviously haven’t been able to speak again with anyone since…


#12

You can upload them through the app. I’ve given up, realised I had a Monzo signup link in my email from a while back so I’ve signed up with them instead. It will probably be quicker at this rate and Monzo’s signup process was painless.


#13

If you only need a UK current account and a card without nasty fees for non-sterling purchases, you don’t want :r:evolut. Monzo or Starling do a far better job.